SAP Basis Support
Many of our customers have recognized that the uninterrupted and error free availability of their SAP systems is a key success factor in their business. That is why they have chosen to KaTe SAP Basis support to ensure a smooth flow to their business processes.
Here at KaTe our SAP Basis Support ensures that your SAP system does what is required:
That it works for You!
- Processing of SAP daily duties, such as administration, maintenance and configuration of your SAP systems
- Monitoring the SAP system landscape through regular system checks according to defined time schedules
- Troubleshooting and error handling
- Backup / restore and disaster recovery
- Proactive and ongoing optimization of system availability and performance
- Standardized and best-practice processes, tailored to your IT infrastructure
ITIL
KaTe works with ITIL best practices standards and integrates them with the SAP Solution Manager. The SAP Solution Manager meets all ITIL relevant requirements that are necessary for a high-quality IT service management.
SAP Security Overview & Monitoring
The Security Audit Log (SAL) is one of the most important elements when it comes to security in your SAP landscape. With SAL, all critical and security-related activities can be recorded and evaluated in SAP systems. The settings in the SAL are relevant for a safe continuous operation.
KaTe can perform both the configuring of the monitoring system, as well as monitoring of your SAP systems.
SAP Security Monitoring
by KaTe
As a responsible administrator for numerous SAP systems, here at KaTe we implement a SAL configuration that has proven itself as a “Best Practice” for our large corporate customers and the SAP Community Network (SCN), taking into account the DSAG guide in SAP.
The establishment of the SAP monitoring
Implementation of Security Audit Logs (SAL)
- Analysis and overview of the existing system configuration
- Clarification and preparation of measures for the use of the Security Audit Logs
- Definition of general system parameters
- Tuning the filter configuration on the client system
- Implementation of the system configuration
Configuration of Email-Notifications
- Activation of the e-mail function for all events in the Security Audit Log
- Customizing of notifications according to the customer requirements
Documentation and Training
- Creation of quick guides for end users and administrators
- Creation of final documentation and handover
IT Management according to ITIL
ITIL stands for the IT Infrastructure Library. ITIL is a summary of “best practice” rules for IT service management. ITIL has established itself as an international standard in the field of IT business processes. The ITIL describes the necessary regulatory framework for the IT Community Features processes, the organizational structure and the tools. ITIL is based on economic value, through which a corporations IT operations can accomplish affordably.
