ITMS Incident Management
ITSM Incident Management Workshop
With the ITSM Incident Management Workshop you will learn and use all core processes of Incident Management in SAP Solution Manager.
It offers you many benefits:
∙ You will gain secure handling of Incident Management.
∙ We will show you how to use the full potential and benefits of Incident Management.
∙ Get a detailed and practical overview of the contents and innovations of Incident Management.
Our Introductory offer for you:
- best practice-based concept
- arranged exemplary exercises and practical examples
- if required, further relevant contents can be included
- at the Incident Management ” Workshop ”, we visit you on-site to provide you with an overview of all ” ITSM – Incident Management ” in SAP Solution Manager for you
KaTe guarantees:
- competent and individual support
- we prepare ourselves exactly for your needs
- KaTe as a certified software house specializes in the Solution Manager
- learn about the benefits of Incident Management and benefit from the years of practical experience of our experts
The ITSM Incident Management Workshop offers you the following advantages:
Know-How-Transfer
Optimal overview of the ” ITSM – Incident Management ” with the SAP Solution Manager: how-to, new features, best practices, etc.
Exchange of best practices.
Customized
Adaptation of the training content to your practical needs:
– Individual coordination of the appointment and the number of participants
– Travel expenses can be minimized
We perform the following for you:
Coordination of your training needs
Individual or ‘Train the Trainer’ training on:
– Best Practices
– ITIL processes and scenarios in Solution Manager
– roles and authorization concept
– support workflow
– ITSM Analytics Tools (overview of possible report types with the Solution Manager)
– optimization of the Incident Management process
– Compliance Guidelines
– What’s new in ITSM SAP Solution Manager 7.2
– Features & Functions
Effort depending on the desired duration!