Customized Incident Management
With the Incident Management of the SAP Solution Manager, you design an ITIL-compliant service workflow within a very short time.It enables you to quickly resolve issues that have been agreed upon as a part of the Service Level Agreements, thus it minimizes the negative impact on the business processes.This allows you to ensure the best possible level of availability of your service.
Our Introductory offer for you:
- Operational, integrated and customized Incident Management Module tailored to your needs
- Certified ITIL processes
- Training of employees
- Documentation and manuals
KaTe guarantees:
- Basic configuration and process installation from a single source
- Comprehensive contact person (POC) for all requirements
- KaTe as a certified SAP software company is specialized in the Solution Manager
The customided Incident Management offers you the following advantages:
Service Desk
Integration of the existing service desk without any additional costs
ITIL-complaint
Audience-proof transparency is guaranteed by an ITIL-certified system
Inclusive Legacy Systeme and NON-SAP
Control and monitoring of your SAP and NON-SAP systems
We perform the following for you:
- Concept development
- Analysis of the current processes and the customized development of target processes
- Basic configuration (setup + sizing)
- Planning and connecting the existing system landscape
- Process reviews according to ITIL standard
- infrastructure preparations
- Individual or “Train the Trainer” trainings (processes, roll concepts, support workflow)
- Documentation and manuals ∙
- Integration of your external service desk
- Customer-specific applications: SLA escalation, service catalog, data management, test management, etc.
Completion within 2 weeks incl. Incident Management “Out of the Box”!