ITSM – Incident Management
ITSM Incident Management Workshop
With the ITSM Incident Management Workshop you can get to know and use all core processes of the Incident Management in SAP Solution Manager.
It offers you many benefits:
- You gain a secure handling of the incident management.
- We will show you how to use the full potential and benefits of the Incident Management.
- Get a detailed and practical overview of the contents and innovations of the Incident Management.
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Our Introductory offer for you:
- Best practice-based concept
- Exemplary furnished exercises and practical examples
- If required, further content relevant to you can be included
- With the Incident Management “Workshop” we visit you on site to guarantee an overview of all “ITSM – Incident Management” in SAP Solution Manager for you
KaTe guarantees:
- Basic configuration and process installation from a single source
- Comprehensive contact person (POC) for all requirements
- KaTe as a certified SAP software company is specialized in the Solution Manager
The ITSM Incident Management offers you the following advantages:
Know-How Transfer
Optimal overview of the “ITSM – Incident Management” with SAP Solution Manager: How-to, new features, best practices, etc.
Exchange of best practices.
Custom
Adaptation of the training content to your practice needs:
– Individual coordination of the appointment and the number of participants
– Travel expenses can be minimized
We perform the following for you:
- Coordinate your training needs
- Individual or “Train the Trainer” trainings on:
Best practices
ITIL processes and scenarios in the Solution Manager
Roles and authorization concept
Support Workflow
ITSM Analytics Tools (overview of possible report types with the Solution Manager)
Optimization of the incident management process
Compliance guidelines
What’s new in ITSM SAP Solution Manager 7.2 – Features & Functions
Effort depending on the desired duration!