Manage all changes with the SAP Run Guide
The Change Request Management enables your projects to remain stable throughout, using the SAP Solution Manager (maintenance, implementation, templates and upgrade projects): from change management and project planning, resource management and cost control, to physical transport of the changes from the development environment to the production environment.
Permanent changes in software and configuration as well as large project implementations provide ongoing challenges for ensuring data consistency and the implementation of a secure project control. The Change Request Management integrates the functions of the Service Desk for the Change Request Management into the SAP Solution Manager, and extends the project control by integrating the project planning with the cProjects platform to control the transport workflows.
The Change Request Management supports processes such as urgent corrections that can be implemented rapidly and directly in the production environment, or activities related to maintenance projects such as implementation, upgrade or template projects. Even changes to systems and components are supported.