IT Service Management by KaTe – Incident Management with the SAP Solution Manager
With the Incident Management of the SAP Solution Manager, you can quickly design an ITIL compliant service workflow and guarantee compliance with your SLA (Service Level Agreement).
This eliminates disruptions as quickly as possible and minimize negative impacts on business processes.
The advantages of the SAP Solution Manager in Incident Management, are mainly responsible for increasing the efficiency of the processes.
With the IT Service Management – Incident Management SAP Solution Manager by KaTe:
- Improve your efficiency by approximately 10% and allow you to be more proactive with integration conflicts.
- Increase your productivity by 10% in a short time.
- The response time for inquiries by end-users will be reduced by an average of 10% per month.