Incident Management
Incident Management “Out of the Box”
Attention, an error has occurred on the production system!
In order to handle these incident management processes quickly and effectively, it is advisable to implement standard processes (ITIL).
The SAP Solution Manager offers the free ITSM module.
Our Introductory offer for you:
- Standardized, operational and integrated Incident Management Module
- SLA Definition
- Operational ITIL processes
- Training of employees
- Documentation and Manuals
KaTe guarantees:
- Basic configuration and process installation from a single source
- Comprehensive contact person (POC) for all requirements
- KaTe as a certified SAP software company is specialized in the Solution Manager
Incident Management “Out of the Box” offers you the following advantages:
Good Value
No new systems and licensing fees, as the SAP Solution Manager is available
ITIL
Revision-proof transparency is guaranteed by an ITIL-certified system
Inclusive Legacy Systeme and NON-SAP
Control and monitoring of your SAP and NON-SAP systems
We perform the following for you:
- Concept development
- Analysis of the current processes and the customized development of target processes
- Basic configuration (Setup + Sizing)
- Planning and connecting of the existing system landscape
- Process reviews according to ITIL standard
- Infrastructure preparations
- Individual or ” Train the trainer ” trainings (Processes, roll concepts, support workflow)
- Documentation and manuals
Completion for a simple environment within a handful of days!